Do you have a Question? Review these Frequently Asked Questions (FAQ's) for possible answers.

If you don't find an answer here send your question to: contact@bestoutdoorselectronics.com. Remember the only dumb question is the one not asked!!!

Why don't I receive your E-Mail?
What is MAP Pricing?
What is your Privacy Policy?
What is your Shipping Policy?
How can I offer content to the site?
How can I share my thoughts about Best Outdoors Electronics?
How can I pay for my order?
Where Is My Order?
Will you ship overseas?
Do I have to sign for delivery?
May I have a tracking number?
Delivery Instructions:
If you make a mistake on my order?
Do I pay Sales Tax?
How do I return/exchange something?
What is the condition of your Products?
Can I call in my order?
Product Descriptions & Typographical Errors:
Shipping Choices & Local Pickup:
What are your Shipping Rates?
What is the warranty?
What is your Order Processing Time?
Shipping to APO/FPO or P.O. Box:
Can I cancel my order?
I'd like a catalog:
How can I exchange an item?
Is my credit card safe?
Can I provide Delivery Instructions?
How can I sign up for your newsletter?
How can I provide information about a body of water or listing on your site?

Why don't I receive your E-Mail?
You need to check with your E-mail provider to ensure that responses or correspondence is receivable. Follow their procedural requirements. Also, if you have anti-spam software installed directly on your computer, you will need to make the appropriate firewall settings.

Note: (especially to Earthlink users): If you have a spam filter that denies access to those not on your list, you must add: Sales@bestoutdoorselectronics.com, webmaster@bestoutdoorselectronics.com, unsubscribe@bestoutdoorselectronics.com, questions@bestoutdoorselectronics.com and contact@bestoutdoorselectronics.com to receive replies to your inquiries. Depending upon the nature of your request, other mailboxes from Best Outdoors Electronics may also be used. You will not receive replies to your inquiries or confirmation of your order if you filter us out.
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What is MAP Pricing?
On our web site, many of the product pages do not contain our selling price. Instead we ask you to click on the "Add to Cart" button so that you can either place the order, or see the price you would pay if you were to place an order. We are often asked why we set up our product pages this way.

The reason is that more and more of the manufacturers whose products we sell have now instituted a MAP (Minimum Advertised Price) Policy. This policy states that we cannot advertise a price lower than the manufacturer's stated MAP price for each product. This puts is an awkward position because we do sell you products below this MAP price. These manufacturers do not dictate what price we SELL our products to you. We now have you enter our shopping cart (which is set up in so the web pages cannot be found via search engines) so that you can either buy the product, or see the price you would pay if you did purchase it.

The goal of Best Outdoors Electronics is to offer our customers the best price and service we can. If you have any questions please feel free to contact us either by e-mail or phone.
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What is your Privacy Policy?
Please refer to our PRIVACY POLICY page.
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What is your Shipping Policy?
See our Please refer to our SHIPPING POLICY page.
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How can I offer content to the site?
Best Outdoor Electronics continually seeks appropriate content to expand the site. If you have relevant content for the site, please contact the site administrator at: webmaster@bestoutdoorselectronics.com.
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How can I share my thoughts about BestOutdoorsElectronics.com with the people who manage the site?
You're always welcome to e-mail our site manager at: webmaster@bestoutdoorselectronics.com.
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How can I pay for my order?
We currently only accept payment through VISA, MasterCard, Discover Card and PayPal.
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Where Is My Order?
Before contacting us, check the date you placed the order. Figure out the next business day available for processing the order, add two days, and then add the number of business days needed for delivery by the shipment service you selected. You should have received a order tracking number at the time you placed an order. By entering this number it will provide information regarding your order. If you did not receive this information please e-mail us at: sales@bestoutdoorselectronics.com.
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Will you ship overseas?
No! We currently ship within the USA.
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Do I have to sign for delivery?
Generally, we do not make a signature mandatory. However, most delivery services will require a signature for their records. The drivers generally have the option of leaving a package at your door with a "Driver Release". The driver is responsible if your package disappears. It is up to them, not us, to decide if a delivery notice is left at your door. You can contact the delivery company in advance or leave a note that authorizes an item to be left with no signature. We cannot be responsible for delivery delays due to signature requirements from the couriers.
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What is your Return Policy?
See our SHIPPING POLICY page.
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May I have a tracking number?
You should have received a tracking number at the time you placed an order. By entering this number it will provide information regarding your order. If you did not receive this information please e-mail us at: sales@bestoutdoorselectronics.com.
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Delivery Instructions:
See our SHIPPING POLICY page.
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What is your Refund Policy?
See our SHIPPING POLICY page.
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If you make a mistake on my order?
You're probably right and we're sorry it happened. We're humans assisted by some pretty good computers, but we're still human. We do our best to get it right the first time, and better than 99 percent of the time we succeed. When we make mistakes we work hard to correct them. Please be sure to provide us with order numbers, your name and address and the detailed specifics of what was or was not shipped so we can solve the problem as quickly as possible. We will accept return of the order (and pay the return shipping costs) and either cancel your order (and return all monies collected) or correct the order and ship it to you. It is your choice. Please contact us at: sales@bestoutdoorselectronics.com.
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Do I pay Sales Tax?
We collect State Sales Tax only if you reside in the State of Nevada. It is automatically included during the checkout process. Check your local Sales Tax for your area in Nevada as to the amount applied.
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How do I return/exchange something?
See our SHIPPING POLICY page.
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What is the condition of your Products?
All products we sell are Brand New, fresh from the manufacturer (unless otherwise noted as re-manufactured) and carry a full manufacturer's warranty. We do not sell refurbished products unless it's clearly stated in the item name (and only found on our "Scratch-N-Dent" page). If there is a warranty available for the product this will also be indicated on the product page.
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Can I call in my order?
No. We do not accept Phone orders at this time. Part of our discount pricing comes from the efficiency of handling orders online. In addition, the website calculates shipping automatically, generates an email confirmation of your order, allows us to send you the invoice via email once things are shipped and automates tracking number generation. Tracking numbers automatically interlink with the web order to allow us to keep an eye on your order or find it more quickly if it goes astray. You also eliminate all chances of data entry errors when giving us your name, address, phone or credit card number on the phone. Since you entered the data, you know it is correct.
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Product Descriptions & Typographical Errors:
Unfortunately, we are only human and errors creep into our web site unintentionally. We apologize for this in advance. We will correct those as they are identified. If the error could have reasonably caused an incorrect order to be placed, we will correct the situation. We are the final decision maker on this.
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Shipping Choices & Local Pickup:
We offer shipping on all major carriers, it is your choice to make. However, for items being sent to a P.O. Box, APO or FPO address, you must use USPS delivery. For returned items it is your responsibility to make all arrangements for shipping (at your expense). Please refer to our SHIPPING POLICY page for specifics.
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What are your Shipping Rates?
This information is provided at the time of placing your order. For return shipping you need to contact your shipper of choice.
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What is the warranty?
See the manufacturer's warranty and/or our SHIPPING POLICY page.
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What is your Order Processing Time?
We do our best to ship all orders that arrive by Noon EST to be out the same business day. It doesn't always happen, but 95% of the time we meet our goal. It can take a day or two to find an out-of-stock item from a supplier. For this reason, we tell you in the confirmation email that we can take 1-2 business days to ship your order. As stated above, we appreciate "Must Have" dates mentioned in the order notes. However, during certain times of the year this may be delayed do to the volume of the orders being placed (i.e. Christmas). We strive to insure that no order takes longer than 3 business days.

Orders placed after Noon Friday are not processed until Monday. The shipping companies don't pick up on the weekend and our suppliers are closed.

Please note that failure to plan ahead on your behalf does not constitute an emergency on our end. We will work hard to get your product to you ASAP. However, we are not mind readers. Please don't expect us to know that you have to have something by a certain date. The more information you provide, the better we can meet your needs.
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Shipping to APO/FPO or P.O. Box:
According to current regulations only USPS can ship to these addresses.
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Can I cancel my order?
Yes. We will do our best to stop an order if you contact us. However, much of the order process is automated. Once your credit card has been approved, the order is sent to the warehouse for picking. At this point, we may not be able to prevent the order from being shipped. You may refuse delivery when the package arrives and we will refund the cost of the merchandise, less any return shipping costs incurred plus a 20% restocking fee and a 2.9% Service Charge for credit card handling.

NOTE: For errors made by Best Outdoors Electronics.com the 2.9% Service Charge Back and handling is waved.
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I'd like a catalog:
We do not offer a catalog. This is mainly due to the volatile nature of pricing and product availability within the E-Commerce community.
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How can I exchange an item?
If you need a different item or need to exchange a defective item for a new one, the exchange can be handled in two ways:

• Speed Exchange: We issue an RMA for the merchandise to be returned, charge your card for the new item and ship it right away. You return the original merchandise and a credit is issued when the item is received and processed. If there is any difference between the new product and the returned product either a refund or additional charge plus shipping will apply as appropriate. This is the fastest way to get a replacement item.
• Normal Exchange: We issue an RMA for the merchandise to be returned. You return the original merchandise and we ship a new item. This takes a bit longer, but does not cost you any additional money up front. If there is any difference between the new product and the returned product either a refund or additional charge plus shipping will apply as appropriate.

We're sorry, but we cannot send out a new product unless either payment is made for the new shipment or the original is returned and received in-house. For a complete explanation of RETURNS please see our SHIPPING POLICY page.
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Is my credit card safe?
You never have to worry about credit card safety. Period!

No one has ever had a card number stolen during a secure website transaction. Ever! Card numbers have been stolen by hackers from accounting systems that were accessible from the web. Our checkout page details the procedures we use to protect you against fraudulent use (others using your card). Stolen cards are the most common reason for us to reject a sale. We guarantee that every transaction you make at Best Outdoors Electronics.com will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Best Outdoors Electronics.com. See guarantee details below.

Why are we so safe?
Safe Technology: Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. When we send you a confirmation, we suppress the credit card info in our e-mail.

Note: We do not encrypt the contents of your cart. In theory, someone could hack the system to see the items placed in a cart - but no one really cares, so it isn't an issue.

Guarantee:
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, Best Outdoors Electronics.com will cover the entire liability for you, up to the full $50. Best Outdoors Electronics.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Best Outdoors Electronics.com while using the secure server. In order to use this feature you must provide proof of liability.

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. We will also contact them to report the unauthorized use. We prosecute fraudulent use as a Federal offense through the Secret Service. Please settle issues with your children or spouse without involving us.

Still don't want to use your credit card on the Internet?
No problem. Choose PayPal as a payment option.
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Can I provide Delivery Instructions?
"Put the package behind the 3rd bush on the North side or Leave It On the Porch..."

None of the delivery services have space for this type of description in their computer systems. If your local driver knows how you like packages left, that's great! If not, you'll have to leave a note for the driver on your door if you will not be available to accept delivery. E-Mail sales@bestoutdoorselectronics.com with any questions.
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How can I sign up for your newsletter?
Click on our Newsletter area and simply provide us with your and complete the form. Not only will you receive pertinent information regarding Outdoor Electronics there will be periodic discounts provided only to subscribers to our newsletter – The Outdoor Whiz.
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How can I provide information about a body of water or listing on your site?
We encourage local organizations or individuals to provide detailed information and updates about bodies of water and facilities in their area. Please contact the web administrator at: webmaster@bestoutdoorselectronics.com Click here for top of page