As a service to our visitors we are happy to provide Warranty Information for the manufacturer’s that we represent here at Best Outdoors Electronics.com.
IF YOU ARE NOT HAPPY, WE ARE NOT HAPPY!
Receiving a damaged or defective product is a frustrating and time consuming process. Best Outdoors Electronics.com will do everything in our power to respond quickly and efficiently to your needs.
We will accept returns of damaged or defective merchandise within 30 days of purchase and provide a refund or exchange for the same product if in stock (as outlined in the SHIPPING POLICY). Units that have been installed or used, cannot be returned. They are under factory warranty, (see below). All damaged or defective returned units Must be Complete and in Factory Packaging. Please email us for a Return Authorization Number. Restocking fees may apply.
See our Shipping Policy on returns for more detail information.
All shipping is non-refundable. Return shipping is the responsibility of the customer, except for damaged or defective product.
On this page we have provided a link to all manufacturers warranty or contact information as a service to our customers. If you have any specific questions regarding a particular unit, those must also be addressed to the manufacturer.
Warranty Returns
All units requiring Service, either Warranty or otherwise, should be returned directly to the appropriate Manufacturer. For those manufacturer's that do not post their warranty policies on their sites - you will need to contact them directly using the contact information provided here.
If there are any questions please contact us at:
sales@bestoutdoorselectronics.com.
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COBRA
For information on internal parts, service manuals, and schematics for our products you can e-mail us at parts@cobra.com or fax us at 1-773-622-2269.
For other Customer Service inquiries you may email productinfo@cobra.com or call 1-773-889-8870. We will respond within 24 to 48 hours Monday through Friday.
To speak to a Cobra Customer Service Rep call 1-773-889-3087 or 1-773-889-8870 Monday through Friday 8 AM to 6 PM CST.
Would you like a Cobra Customer Service Rep to call you? (U.S. and Canada only) Click here for the Phone-Me Request Form.
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EAGLE ELECTRIC
Eagle Warranty and Service Program (U.S. Only)
With Eagle, you can enjoy the peace-of-mind that comes with knowing your purchase is backed by the number one warranty and service program in the industry. First, there's our famous Full One-Year Warranty. Then, we make sure any repairs you might need will be handled quickly and completely - without surprises.
Full One-Year Warranty:
The best warranty in the business. In the unlikely event your unit malfunctions or fails to conform to the product's written specifications due to a defect in materials or workmanship, we will repair it absolutely free for one year from the date of your original purchase. (Some limitations do apply, so please read the complete warranty and service details carefully in the Eagle warranty statement enclosed with each Eagle product.)
To receive repair service you must obtain a Return Authorization number from our Customer Service Department. You may contact the Customer Service Department via email or call toll free at 1-800-324-1354.
How to Obtain Service
U.S.A.
We back your investment in quality products with quick, expert service and genuine Eagle parts. If you're in the United states and you have technical, return or repair questions, please contact the Factory Customer Service Department. Before any product can be returned, you must contact Customer Service to determine if a return is necessary. Many times problems can be resolved without the necessity of sending your unit to the factory. If repair service is required, you will be issued a Return Authorization Number. Contact Customer Service via email or call toll free at 800-324-1354, 8 a.m. to 5 p.m. (9 a.m. to 4 p.m. October through March) Central Standard Time, Monday through Friday. Please be prepared to provide your unit's serial number.
Canada
If you are in Canada and you have technical, return or repair questions, please contact the Factory Customer Service Department. Before any product can be returned, you must call Customer Service to determine if a return is necessary. Many times problems can be resolved without the necessity of sending your unit to the factory. If repair service is required, you will be issued a Return Authorization Number. Contact Customer Service via email or call toll free at 800-661-3983 or non-toll free at 905-629-1614, 8 a.m. to 5 p.m. Central Standard Time, Monday through Friday. Please be prepared to provide your unit's serial number.
Shipping Information
If it becomes necessary to send a product for repair or replacement, you must first receive a Return Authorization from Customer Service. Products shipped without a Return Authorization will not be accepted. When shipping, we recommend you do the following:
1. Please do not ship the knobs or mounting bracket with your unit.
2. If you are sending a check for repair, please place your check in an envelope and tape it to the unit.
3. For proper testing, include a brief note with the product describing the problem. Be sure to include your name, return shipping address and a daytime telephone number. An e-mail address is optional but useful.
4. Pack the unit in a suitable size box with packing material to prevent any damage during shipping.
5. Write the Return Authorization (RA) number on the outside of the box underneath your return address.
6. For your security, you may want to insure the package through your shipping courier. Eagle Electronics does not assume responsibility for goods lost or damaged in transit.
Non-Warranty Repair
Eagle Electronics has always taken pride in our commitment to customer service and the ability to repair our equipment for an extended period of time. We offer a flat rate repair for current production units and are committed to service out of production units for as long as possible. However, due to the rapid advancements in technology of consumer electronics, components can quickly become obsolete and unavailable. This affects our ability to repair our units. For current repair rates please Contact Us by filing out an online form or call Customer Service at 800-324-1356. Canadian customers please call 800-661-3983.
Notice: Eagle Electronics may find it necessary to change or end our shipping policies, regulations, and special offers at any time. We reserve the right to do so without notice.
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FURUNO USA
Furuno USA, Inc. will repair equipment under warranty for a period of two (2) years for labor and parts from date of purchase or installation. This warranty applies to new equipment installed and operated in accordance with Furuno USA, Inc.'s published guidelines.
It is strongly recommended to have the item inspected by your local Authorized Furuno dealer before sending it directly to Furuno for repair. In many cases, your local dealer will be able to initiate the repair faster, or he may determine that the problem is onboard or an operational/set-up error. In the event that a dealer is not convenient to your location, send the unit to the Furuno Repair Facility with a detailed description of the problem. Please make sure to include your contact information. The address is listed below for your convenience.
Furuno USA, Inc
Attn: Service Department
4400 NW Pacific Rim Blvd.
Camas, WA 98607-9408
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GARMIN
Garmin's Limited Warranty Policy warrants all products to be free from defects in materials and workmanship for one year from the date of purchase. Within this period, Garmin International Inc. will, at its sole discretion, repair or replace any component or unit that fails under normal use, to include the entire unit with a "newly-overhauled" (NOH) unit or new unit. Such repairs or replacements will be made at no charge to the customer for parts or labor; however, the customer shall be responsible for any transportation costs. This warranty does not cover failures due to abuse, misuse, accident, or unauthorized alterations or repairs. Garmin International, Inc. assumes no responsibility for special, incidental, punitive, or consequential damages, or loss of use.
THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE, AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES EXPRESSED OR IMPLIED, INCLUDING ANY LIABILITY ARISING UNDER WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE.
To obtain warranty service, call our Customer Service Department for shipping instructions and an RMA number. A "Return Materials Authorization (RMA)" number must be obtained from Garmin prior to the return of any material. The RMA number must appear on the outside of the shipping container and on return paperwork included inside the package. Returned merchandise must be shipped freight charges prepaid to:
Garmin International
1200 East 151st St.
RMA Number: (insert your RMA number here - see above)
Dock Door #1
Olathe, KS 66062
Call or e-mail Garmin Technical Support Specialists to describe the problem you are experiencing and request a Return Material Authorization (RMA) tracking number. In addition to your original sales receipt, you will need to provide the unit's serial number (if available), your return shipping address, and a daytime telephone number:
Phone: 1-800-800-1020
913-397-8200
Fax: 913-397-0836
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HUMMINBIRD
Humminbird does not display warranty information. You will need to contact them directly to obtain that information.
Corporate Headquarters:
Techsonic Industries, Inc.
678 Humminbird Lane
Eufaula, AL 36027
Phone: 1-334-687-6613
Customer Resource Center:
Phone 1-800-633-1468
Monday - Friday
8:00am - 4:30pm CST
E-Mail: customerservice@johnstonoutdoors.com.
If you need immediate assistance:
Customer Resouce Center - 8:00am - 4:30pm CST Monday - Friday
Phone: 1-800-633-1468
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JENSEN MOBILE
Warranty Terms and Conditions
Audiovox employs different terms and policies for its varied brands and product lines. For the warranty terms of your particular product, please check the owner's manual or the listing provided below. For warranty procedures view the Brand and Product Sections below for details.
In Warranty Repair
- If your product is within the terms of the manufacturing warranty and you have a copy of the proof of purchase please return your product to the original retail purchaser.
- This applies to both installed and uninstalled product.
Out of Warranty Repair
- If your product is out of the manufacturing warranty and/or if you don't have a copy of the proof of purchase there is a charge for repair. You will have to contact the appropriate Service Center for the repair fee BEFORE you ship the product for repair.
- We accept personal checks, money orders, or any major credit card information for repair payment. When paying with a credit card please include the card number, expiration date, last 3 digits of code in card signature area, and the billing address if it's different from the ship to address.
Shipping Your Product for Repair
When shipping your product to one of our centers you must include the following:
- A copy of the Proof of Purchase for In-Warranty Repairs.
- A description of the Problem
- Include all original components that came with the unit.
- Include Return Name, Physical Address, & Telephone number/Email Address
- Please ship product by traceable means (such as UPS, Fed. Ex)
- For out of warranty products include check, money order, or any major credit card information for repair payment. When paying with a credit card please include the card number, expiration date, last 3 digits of code in card signature area, and the billing to address if it's different from the ship to.
Audiovox Corp.
150 Marcus Blvd.
Hauppauge, NY 11788
Attn: Repair Dept.
Phone: 1-800-645-4994
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INTERPHASE
INTERPHASE does not display warranty information. You will need to contact them directly to obtain that information.
Interphase Technologies
2880 Research Park Drive, #140
Soquel, CA 95073
Phone: (831) 477-4944
Fax: (831) 462-7444
Toll Free: 1-888-777-6627
BY PHONE:
To reach our Technical Support Department by phone call (831) 477-4944 ext.16, Monday-Friday 8:00AM to 5:00PM.
ONLINE SUPPORT:
If you would like to send an email to one of our technical support people send emails to: TECH SUPPORT. One of our technicians will respond as quickly as possible.
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LOWRANCE ELECTRONICS
WARRANTY:
Lowrance quality control is second to none. Because our products are made in our facilities, we can directly supervise every step of manufacturing and testing. Every Lowrance unit is subjected to an uninterrupted, eight-hour run before it leaves the factory. Samples from each week's production are put through rigorous testing to assure the highest level of reliability and durability in every product we build.
We don't just talk about quality and reliability, we prove it by backing our units with the best warranty in the business. In the unlikely event your unit malfunctions or fails to conform to the product's written specifications due to a defect in materials or workmanship, we will repair it absolutely free for one year from the date of your original purchase. (Some limitations apply. Read the Lowrance warranty statement enclosed with each product.)
A two-year warranty extension (total of three years) is available by purchasing the Lowrance Extended Warranty Package offered to all new Lowrance LCG (liquid crystal graph) buyers. Any Lowrance LCG owner whose product is still under the original warranty is also eligible to purchase the extended warranty.
SERVICE:
We back your investment in quality products with quick, expert service and genuine Lowrance parts. If you're in the United States and you have technical, return or repair questions, please contact the Factory Customer Service Department. Before any product can be returned, you must contact Customer Service to determine if a return is necessary. Many times problems can be resolved without the necessity of sending your unit to the factory. If repair service is required, you will be issued a Return Authorization Number. Contact Customer Service via email or call toll-free at 800-324-1356, 8 a.m. to 5 p.m. (9 a.m. to 4 p.m. October through March) Central Standard Time, Monday through Friday. Please be prepared to provide your unit's serial number.
If you're in Canada and have technical, return or repair questions, please contact the Factory Customer Service Department. Before any product can be returned, you must contact Customer Service to determine if a return is necessary. Many times problems can be resolved without the necessity of sending your unit to the factory. If repair service is required, you will be issued a Return Authorization Number. Contact Customer Service via email or call toll-free at 800-661-3983 or non toll-free at 905-629-1614, 8 a.m. to 5 p.m. Eastern Standard Time, Monday through Friday. Please be prepared to provide your unit's serial number.
If it becomes necessary to send a product for repair or replacement, you must first receive a Return Authorization Number from Customer Service. Products shipped without a Return Authorization will not be accepted. When shipping, we recommend you do the following:
- Please do not ship the knobs or mounting bracket with your unit.
- If you are sending a check for repair, please place your check in an envelope and tape it to the unit.
- For proper testing, include a brief note with the product describing the problem. Be sure to include your name, return shipping address and a daytime telephone number. An e-mail address is optional but useful.
- Pack the unit in a suitable size box with packing material to prevent any damage during shipping.
- Write the Return Authorization (RA) number on the outside of the box underneath your return address.
- For your security, you may want to insure the package through your shipping courier. Lowrance does not assume responsibility for goods lost or damaged in transit.
Notice: Lowrance Electronics may find it necessary to change or end our shipping policies, regulations, and special offers at any time. We reserve the right to do so without notice.
CONTACT INFORMATION:
Welcome! We appreciate your comments and will get back to you as soon as possible. However, please be patient with us if it takes a few days to receive a response. Every message we receive is important to us and we want to treat each with the respect it deserves.
Want an answer fast?! Check with our Self-Service Support site to find the answers you're looking for now! Search or browse for answers on unit specifications, FAQs, sonar, GPS, mapping, software and more. During our peak season, hold times on our phone systems can reach upward of 30 minutes. Our Self-Service Support site has no wait time and is very easy to use!
If you need to speak with a Customer Service agent, please call our toll-free Customer Service line at 1-800-324-1356. Technicians and representatives are available to help you Monday through Friday from 8 a.m. to 4:30 p.m. CST, except holidays. Lowrance Electronics is located at 12000 East Skelly Drive, Tulsa, Oklahoma 74128 USA.
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MAGELLAN GPS PRODUCTS
EXTENDED WARRANTY PROGRAM:
Offer Valid in United States Only
Take advantage of this great opportunity to extend the life of your Magellan® product warranty for two additional years1. The Magellan Extended Warranty Program provides you with a single point of contact for reliable end-to-end service and avoids expensive time and material repairs.
To sign up, simply follow these steps within 90 days of the purchase date of your unit:
SUPPORT:
Welcome to Customer Support for your Magellan® GPS products. It is our goal to provide a superior level of support to ensure customer satisfaction. For quick, easy technical support, please use the Contact page or if you prefer to contact us by phone at 1-800-707-9971 or (outside the U.S. and Canada) 00800 8006 8006, and we'll offer you the answers and assistance you need.
You'll find some quick answers to some of the frequently asked questions about many Magellan products on our FAQ page.
To request repairs, please use our Repair Request page. Information and support for your newer Magellan products can be found on the Current Products page. Information for older products no longer in production can be found on the Discontinued Products page. There you'll find products dating back to 1995.
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NAVIONICS
Navionics does not display warranty information. You will need to contact them directly to obtain that information.
Contact Information:
We're dedicated to serving you. Please let us know how we can help. Due to the large number of emails we receive each day we ask for your patience while awaiting a response, which may take up to 3-5 business days. Before contacting us, you may find answers to your questions here on our site:
NAVIONICS USA
6 Thatcher Lane
Wareham, MA 02571 USA
Toll Free: 800-848-5896
Tel: 508-291-6000
Fax: 508-291-6006
Email: sales@navionics.com
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NAVMAN
BNT Marine Electronics (NAVMAN) does not have warranty information available at their site. You will need to contact them for the particulars.
Contact Information:
Head Office
BNT Marine Electronics
30 Sudbury Rd
Acton, MA 01720
Toll Free: 1-866/628 6261
Fax: 1-978/897 8264
E-Mail: sales@bntmarine.com
If you can't find what you need in our database then by filling out the form you will automatically be issued a tracking number and get an e-mail confirmation.
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NORCROSS
Warranty:
NorCross Marine Products, Inc. warrants, to the original purchaser, all products to be free from defects in materials and workmanship during the warranty period. The product warranty period varies per product and will be clearly defined on the Original Packaging supplied with the product at the time of purchase. All products that were purchased with a "-B" designation or "Recertified" carry a 90-Day Limited Warranty.
If the unit fails to perform as described in the products written specifications, due to a defect in materials or workmanship, we will repair it free of charge for parts or labor. The customer, however, is responsible for any costs associated with returning the unit to NorCross. This warranty is void if damage or malfunction is due to abuse, misuse, accident, failure to reasonably maintain, improper installation or use, or unauthorized alteration or repairs. NorCross retains the exclusive right to repair or replace the unit at its sole discretion, and holds this right as the exclusive remedy available to the customer against NorCross for any defect, malfunction, or non-conformity concerning the product, or for any loss or damage resulting from any other cause whatsoever. Norcross will respond to all warranty claims within a reasonable time after receipt of the unit from the original purchaser, with such response time not to exceed thirty days without written notification of delay to customer.
A copy of the original sales receipt is required as the proof of purchase for warranty repairs. If the problems are related to depth readings, please send the transducer along with the unit when sending for repair. We will not under any circumstances be liable to anyone for any special, consequential, incidental, or other indirect damage of any kind, except where incidental or consequential damages are non-waivable as a matter of law. NorCross goes to great lengths to provide the highest quality products, engineered and manufactured under the most stringent regulations in the world. We therefore reserve the right to make changes or improvements in our products without incurring the obligation to make these changes on equipment.
Warranty service can be initiated by Emailing NorCross or by completing an Online Form. Further information can be obtained by Clicking Here. ALL returns that are shipped back to us without authorization will be rejected.
Repairs Not Covered Under the Warranty: If upon receipt of the defective unit NorCross determines that the defect is not covered under the NorCross Limited Warranty, we will contact you about your repair options and associated costs. We reserve the right to deem any product unserviceable if replacement parts are no longer available.
Contact Information:
To request additional technical assistance for issues not found in our FAQ's or that could not be resolved using our mail form, please call (888) 667-2767, Monday - Thursday, 8:00 a.m. to 6:00 p.m.; Friday, 8:00 a.m. to 12:00 p.m. EST. Our office is closed on weekends.
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NORTHSTAR
Northstar Marine Electronics does not have warranty information available at their site. You will need to contact them for the particulars.
Contact Information:
Mailing Address:
Northstar
30 Sudbury Road
Acton, MA 01720
General Office Numbers
1-978-897-6600
Toll Free: 1-800-628-4487
Fax: 1-978-897-8264
Customer Service/Order Administration:
Phone: 800-628-4487 x2603
Fax: 978-897-7241
Email: orderdesk@bntmarine.com
Repair/Service RMA
Phone: 800-628-4487 x2604
Fax: 978-897-7241
Email: orderdesk@bntmarine.com
Technical Support:
Phone: 800-628-4487 x2601
Fax: 978-897-7241
Email: support@bntmarine.com
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RAYMARINE
Limited Warranty:
Subject to the terms, conditions and limitations set forth in this U.S. Limited Warranty (hereinafter, the "Warranty"), Raymarine warrants that its products, when properly installed and used, will be free from defects in material and workmanship for a period of twenty-four (24) months (with respect to VHF radios thirty-six (36) months) from the date of first purchase (the "Warranty Period").
For the purposes of this Warranty, "date of first purchase" means the date that the product was purchased by the first retail customer; or in the case of a product installed on a new vessel by a certified Raymarine original equipment manufacturer (a "Raymarine OEM"), the date that such vessel was purchased by the first retail customer.
Raymarine will, at its sole option, repair or replace any defective products or components returned during the Warranty Period in accordance with the terms, conditions and limitations set forth below. Such repairs or replacement will be the sole remedy of the customer under this Warranty.
Obtaining Warranty Service:
- Standard Warranty Service
To qualify for standard warranty service the product must be returned to a Raymarine-certified service agent, or directly to Raymarine in person or by mail (i) within the Warranty Period, and (ii) within thirty (30) days from the date of the alleged product failure. Any products returned by mail must be securely packaged and sent pre-paid and insured to Raymarine or to a Raymarine-certified service agent. All products, whether returned in person or by mail, must be accompanied by a copy of the original sales receipt, to be eligible for standard warranty service.
A list of Raymarine-certified service agents is available from Raymarine Technical Support or at www.raymarine.com.
- "On Board" Warranty Service
For any Raymarine product or system that (i) has been installed on your vessel by a Raymarine-certified service agent or by a Raymarine OEM, and (ii) has a MSRP equal to or greater than USD $2,500, you are eligible to receive warranty service by a Raymarine-certified service agent on-board your vessel ("On Board Warranty Service") for a period of 12 months from the date of first purchase of such product or system, or the date of first purchase of the vessel on which such product or system has been installed (the "On Board Warranty Period"). In order to obtain On Board Warranty Service eligible customers MUST:
- (i) within the On Board Warranty Period, and (ii) within thirty (30) days from the date of the alleged failure giving rise to the warranty claim for which you are requesting On Board Warranty Service, contact a local Raymarine-certified service agent and request On Board Warranty Service.
- Present to the Raymarine-certified service agent a copy of the original sales receipt for the product, together with proofof the date of installation of the product by a Raymarine-certified service agent. The service agent may, at its sole option, accept or deny such proof of purchase and proof of installation as sufficient to qualify you for On Board Warranty Service.
Costs associated with travel, mileage, taxi fares, launch or docking fees, aircraft or vehicle rental, meals, customs, shipping, communication charges, and service agent travel costs are specifically excluded from coverage under this Warranty and are your responsibility. In addition, this Warranty does not cover fees associated with hauling, shipping or towing your vessel to a Raymarine-certified agent.
Upon the expiration of the On Board Warranty Period, you are still eligible to receive standard warranty service for the remaining term of the Warranty Period, but will not be eligible for continued On Board Warranty Service.
Limitations and Exclusions:
In addition to any other limitations and exclusions set forth herein, Raymarine is not responsible for, and this Warranty does not cover:
- failures due to abuse, misuse, accident, unauthorized alteration or repair, improper installation (whether or not by a Raymarine-certified service agent), shipping damage or corrosion;
- costs associated with routine system checkouts, alignment/calibration, seatrials or commissioning;
- repair or replacement of consumable items, including, without limitation, fuses, batteries, drive belts, radar mixer diodes, snap-in impeller carriers, impellers, impeller bearings and impeller shafts;
- costs associated with overtime or premium labor work;
- differences in material, coloring or size that may exist between actual products and the pictures or descriptions of such products in our advertising, advertising literature or on the Internet;
- products purchased by a customer from a United States dealer via the Internet if such products were not delivered and installed within the United States; or
- the replacement of missing components from the package of any product purchased through an online auction site.
Other Conditions:
This Warranty is fully transferable provided that you furnish the original proof of purchase to Raymarine or, in the case of On Board Warranty Service, to a Raymarine-certified service agent. This Warranty is void if the label bearing the serial number has been removed or defaced.
TO THE EXTENT CONSISTENT WITH STATE AND FEDERAL LAW, THE FOREGOING WARRANTY IS RAYMARINE'S SOLE WARRANTY AND IS APPLICABLE ONLY TO NEW PRODUCTS PURCHASED IN THE UNITED STATES OF AMERICA. THE PROVISIONS OF THIS WARRANTY ARE IN LIEU OF ANY OTHER WRITTEN WARRANTY, WHETHER EXPRESSED OR IMPLIED, WRITTEN OR ORAL, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
THE LIABILITY OF RAYMARINE TO A CUSTOMER UNDER THIS WARRANTY, WHETHER FOR BREACH OF CONTRACT, TORT, BREACH OF STATUTORY DUTY OR OTHERWISE SHALL IN NO EVENT SHALL EXCEED AN AMOUNT EQUAL TO TEN (10) TIMES THE MANUFACTURER'S SUGGESTED RETAIL PRICE OF THE PRODUCT GIVING RISE TO SUCH LIABILITY AND IN NO EVENT SHALL RAYMARINE BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES.
SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM JURISDICTION TO JURISDICTION.
This Warranty supercedes and replaces all previous Warranties.
January, 2005
Factory Repair Services (North America):
In the unlikely event your Raymarine product should develop a problem and repair services can not be obtained locally, product repair service may be obtained by returning the unit to:
Raymarine Product Repair Center
21 Manchester Street
Merrimack New Hampshire 03054
The Product Repair Center is open Monday through Friday 8:15 a.m. to 5:00 p.m. Eastern Standard Time.
Should you wish to inquire about the repair status of your unit, contact the Product Repair Center at:
603-881-5200 ext. 2118
Please have the product serial number, ready when you call. We will do everything possible to make the repair and return your unit as quickly as possible.
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SHAKESPEARE
Antennas:
- All Galaxy® series antennas carry a 5-year Shakespeare Limited Warranty.
- Shakespeare's standard antenna warranty is 2 years.
These individual Portable Document Files (PDF) will take approximately 30 seconds to display to your screen, based on 28.8kbps modem connection and a reasonably fast computer:
Galaxy® Antenna Warranty PDF (Portable Document File about 33K)
VHF Radios:
- Shakespeare VHF radios carry a three-year Shakespeare Watertight Warranty, which includes water damage.
- If repairs are required under warranty, Shakespeare guarantees turnaround within 2 working days, or a loaner will be provided free.
- After the warranty period, a $75 flat-rate policy goes into effect.
- Extended warranty plans are available. Contact your marine products dealer.
These individual Portable Document Files (PDF) will take approximately 30 seconds to display to your screen, based on a 28.8 kbps modem connection and a reasonably fast computer:
VHF Radios Antenna Warranty PDF (Portable Document File about 33K)and SE 6000 nav-com Warranty PDF (about 33K)
TV Antennas and Accessories:
- Shakespeare Marine TV Antennas and accessories carry a one-year Shakespeare Limited Warranty.
This Portable Document Files (PDF) will take approximately 30 seconds to display to your screen, based on a 28.8 kbps modem connection and a reasonably fast computer: TV Antenna Warranty PDF (Portable Document File about 33K)
Contact Information:
Electronic Products Group
3801 Westmore Dr., Columbia, SC 29223 803-227-1590 - Fax: 803-419-3099
Technical information,
answers to technical questions, etc.: Tech Support or 803-227-1590 ext. 1320
Warranty
Service: Warranty Service and Support or 803-227-1590 ext. 1320.
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SI-TEX MARINE ELECTRONICS
Si-Tex Marine Electronics does not have warranty information available at their site. You will need to contact them for the particulars.
Contact Information:
By Mail:
SI-TEX Marine Electronics Inc.
11001 Roosevelt Blvd., Suite 800
St. Petersburg, Florida 33716
By Phone: (727) 576-5734
By Fax: (727) 570-8646
For product brochures or information, e-mail: sales@si-tex.com
For information on repairs or product operation, e-mail: custsvc@si-tex.com
Customer Support:
Our manuals are not yet available for download. For installation problems or operational questions, please call us at (727) 576-5734, fax us at (727)570-8646 or send us an e-mail. For a list of authorized dealers in your area, please select the "Dealers" button on the navigation bar.
If you are shipping your unit back to us for repair, use the original box, if possible and put that in another strong box. Be sure to pack it well. If you don't have the original box, package it like it's going to war. Include a note describing the problems you are having. If your unit is under warranty, please enclose a copy of your bill of sale (proof of purchase). Send it to:
SI-TEX Marine Electronics Inc.
11001 Roosevelt Blvd., Suite 800
St. Petersburg, Florida 33716
Phone: (727) 576-5734
FAX: (727) 570-8646
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UNIDEN
Warranty Information:
Most new Uniden products carry a one year manufacturer's warranty from the date of purchase. Please save your receipt for proof of purchase. See your warranty documents included with the product for more details.
Warranties for accessories are listed below:
| Category |
|
Warranty |
| AC/DC Adapters |
|
90 Days |
| Antennas |
|
1 Year |
| Batteries |
|
90 Days |
| Electrical Components |
|
Resistors, Capacitors, Diodes, LCD All Sales Final |
| Hardware |
|
Screws, Brackets, Suction Cups 90 Days |
| Headsets |
|
90 Days |
| Keypads |
|
90 Days |
| Manuals |
|
All Sales Final |
| Microphones |
|
1 Year |
| Plastics |
|
Case Parts, Belt Clips, Stands 90 Days |
| Power Cords |
|
90 Days |
| Remote Control |
|
1 Year |
| Transducers |
|
1 Year |
Uniden's warranty covers manufacturer defects only. Units that are under warranty will be repaired or replaced and shipped to you at no charge.
Contact Information:
Repair Contacts:
Phone: 1-800-235-3874
(M-F, 8-11:30/12:30-5 CST)
Support via Email
Uniden
Uniden America Customer Service:
Phone: 1.800.297.1023 M-F, 8am-8pm; Sat. 9:00 AM - 5:00 PM CST
Sunday CLOSED
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